FAQs

When will new work become available?

My production speed varies which makes release timing difficult to anticipate, typically I have new work for release every 8-10 weeks. The best way to stay up to date on the current status of online and local sales is to sign up for my newsletter and/or follow @fromhandsof.sjr on Instagram. All news relating to new work, shop updates, and markets will be made available via these platforms

Can I reserve a piece or pre-order something I’ve seen you make?

Out of fairness I will not be setting aside work for individuals or taking pre-orders for pieces when they are unavailable. Due to the nature of ceramics, it is difficult to ensure a piece will end up how anticipated. Made-to-order pieces are unfeasible for me and are not a sale format I wish to pursue.

Do you do customs/wholesale/consignment sales?

Unfortunately, I do not accept custom requests or supply work to retail locations under wholesale or consignment partnerships. This is simply a time constraint and a personal limit as any time I have outside regular production I want to spend developing new ideas and fresh products!

Will (x) be available again?

While there are some items that I consider staples (my luminaries, for example) most of my work is in flux - I enjoy the freedom to make and develop as an artist which means I can never guarantee I will be making more of any given piece. That being said, I’m enjoying my current line-up of work and one can expect similar items to be returning for the foreseeable future.

Do you ship internationally?

With the temporary exclusion of the UK given recent tax stipulations - yes! I have shipped world-wide and find pieces that have a great journey ahead of them extra special and a dear compliment - I package all orders with great care and am willing to work with you to make sure the piece gets to you, wherever you are!

I’m local, can I pick up my order from you?

Of course! There is a local pick-up option provided in the check out for downtown Victoria, BC. Simply select this option if accessible for you and I will send a fulfillment email with further collection details once your purchase is ready for you!